1. Who we are
This website is operated by Far East Solutions SHPK, a company registered in the Republic of Albania.
Far East Solutions SHPKNIPT: M61920027K
Rruga Ibrahim Rugova, Pallati 21/4, Kati 1-rë, Njësia Administrative Nr. 5, Tirana, Albania
Legal representative: Artan Lakrori
Contact: info@fareastsolutions.com
We act as the data controller for the personal data processed through this website.
2. What personal data we collect
- Contact-form information: when you send us an enquiry, we collect your name, company and position, email address, telephone number (optional), country, sector of interest and the content of your message.
- Language preference: we store your chosen language (English or Albanian) in a cookie so the site can remember your preference.
- Technical data: our web server and hosting provider process standard connection data (such as IP address, browser type, pages requested and timestamps) for security and stability.
- Google Fonts: the site loads fonts from Google; when a page is opened, your IP address is shared with Google so the fonts can be delivered.
3. How we use your data
- To respond to enquiries you submit through our contact form and to follow up on sourcing or project opportunities.
- To assess and develop potential business relationships and market-entry projects.
- To remember your language preference and keep the website functional and secure.
- To comply with applicable legal and record-keeping obligations.
We do not sell personal data, and we do not use it for marketing without your consent.
4. Legal bases for processing
We process personal data on the following grounds, in line with Regulation (EU) 2016/679 (GDPR) and Albanian law on the protection of personal data:
- Consent: where you voluntarily provide information through our forms and for your language preference.
- Pre-contractual steps and performance of a contract: to respond to and progress your business enquiry.
- Legitimate interests: operating and securing the website, and maintaining business records.
- Legal obligation: where we are required to retain certain records by law.
5. Cookies
This website uses a small number of cookies:
- fes_lang — stores your language preference so the site displays in your chosen language (strictly necessary, no advertising).
- We do not use advertising, tracking or third-party analytics cookies.
You can delete or block cookies at any time through your browser settings.
6. Who we share data with
We share personal data only where necessary to operate this website and our business, including:
- Our own personnel who respond to enquiries;
- our web-hosting provider, which stores the website and may process server logs;
- Google, solely for delivering web fonts used on the site;
- service providers that help us operate email and business tools.
Where a recipient is located outside the EEA or Albania, we rely on appropriate safeguards (such as standard contractual clauses) where required by law.
7. How long we keep your data
- Contact-form enquiries: kept for as long as needed to respond and follow up, and for a reasonable period afterwards for legitimate business records.
- Server logs: retained in line with our hosting provider’s retention policy.
- Language-preference cookie: stored for one year, or until you clear your cookies.
8. Security
We apply appropriate technical and organisational measures to protect personal data, including HTTPS encryption, controlled access and minimising the data we collect.
9. Your rights
Under applicable data-protection law you have the right to:
- access the personal data we hold about you;
- request correction of inaccurate data;
- request erasure ("right to be forgotten");
- restrict or object to processing;
- receive your data in a portable format; and
- withdraw consent at any time.
To exercise any of these rights, contact us at info@fareastsolutions.com. We will respond within one month. You also have the right to lodge a complaint with the competent supervisory authority in Albania (the Information and Data Protection Commissioner).
10. Children
This is a business-to-business website and is not directed at children. We do not knowingly collect personal data from children under 16.
11. Automated decision-making
We do not use automated decision-making, including profiling, that produces legal effects concerning you.
12. Changes to this policy
We may update this policy from time to time. The current version, with its revision date, is always available on this page.
13. Contact us
If you have any questions about this policy or how we handle your personal data, please contact us:
Far East Solutions SHPKNIPT: M61920027K
Rruga Ibrahim Rugova, Pallati 21/4, Kati 1-rë, Njësia Administrative Nr. 5, Tirana, Albania
Email: info@fareastsolutions.com